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A great alternative to large platforms and do-it-yourself ecommerce!
FOR SELLERS
Vendor signs up for an account on the marketplace, providing necessary details, bank info and product listings.
Order notification comes in via notification, email, and dashboard. The vendor reviews order details, delivery location and time, and special instructions if any.
The vendor confirms the order acknowledging their ability to fulfill it. If appropriate, inventory is updated to maintain accurate levels.
The vendor prepares the items for shipping, including packaging and labeling. Shipping labels and invoice printing.
The platform has already scheduled a driver for delivery orders. Once the order is dispatched, the vendor updates the order status on the marketplace platform and provides the customer with tracking information.
The vendor communicates with the customer regarding order status, and tracking details, and answers any queries the customer might have.
After the customer receives the order, the vendor may encourage them to leave feedback or a review on the marketplace. If the customer is not satisfied, the vendor handles returns or exchanges according to the marketplace’s policies and their own return policy.
The marketplace processes the customer's payment and, after deducting any platform usage fees transfers the balance to the vendor. Cash payments paid within 48 hours and credit card payments within a week.
The vendor monitors sales performance through the marketplace’s analytics tools. Based on performance data and customer feedback, the vendor may adjust pricing, update product listings, or take other actions to improve sales and customer satisfaction.
Please contact us if you cannot find an answer to your question.
To create an account, visit the marketplace's website and download the free app and "Create an Account" option. Follow the registration process, which typically involves providing your contact information, verifying your identity, and agreeing to the platform's terms and conditions. Once your account is set up, you can start listing your products or services for sale.Add an answer to this item.
The fees and charges can vary depending on the marketplace location by country. It's important to review the platform's fee structure, which is available on our website or in out seller documentation. NOW does not include any commission fees (a percentage of each sale) We do have listing fees and transaction fees, and additional charges for premium features or services or promotions. Make sure to factor in these costs when setting your prices. Our standard rates are $60/month and include the first 30 transactions. Additional transactions carry a flat-rate of $2 per transaction.
Optimizing your listings can greatly impact your sales. Here are some tips:
NOW offers multiple shipping and delivery options to sellers including local delivery, integration with various shipping carriers, such as USPS, FedEx, or UPS, MRW and other national carriers. In some locations we also provide their own shipping services or fulfillment centers. Please review the platform's shipping policies and explore the available options to determine the best approach for your business. Consider factors such as shipping costs, delivery speed, tracking, and insurance.
Effective customer service is crucial for seller success. Here are some guidelines:
Download, register and try the free NOW app!